Frequently Asked Questions 

What type of dye do we use? 

Our dye is non toxic and water base.

What do you finish your puzzles with?

We finish our puzzles with food grade mineral oil. (oil used on most cutting boards).

What are the puzzle dimensions? 

Your puzzle will be a max  24" long. The width of the puzzle 4.5" (unless a double name is requested). The letters are approx. at 3", again this depends on the font choice as well as the amount of letters in your puzzle. ( We may need to make your letters smaller if the name has a lot of characters (ie. over 10)

What are the max letters I can have in a puzzle? 

We dont have a max amount of letters, but do keep in mind that the more letters you have the smaller the letters could be.

What are the popular colour schemes?

Rainbow is the most popular (Red, Orange, Yellow, Green, Blue, Purple, Pink, Teal)

What if my name is small, how do you chose colours?

3 Letters- Red, yellow, blue 

4 Letters - Red, yellow, green, blue

How long does my order take to be ready? 

Your order will be ready for pick up or shipped in 2-3 weeks for m order. Certain times of year (Christmas) our orders may take up to 4-5 weeks to be ready. 

Where are you located?

We are located in Grimsby, ON

Do you ship? 

Yes, we provide shipping through Canada Post. 


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